Cancellation and Refund policy

**Cancellation and Refund Policy**

*Last Updated: [19/12/2023]*

Welcome to [LOCKEYE], where your satisfaction is our priority. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for purchases made on our 3D light painting website. By making a purchase, you agree to adhere to the policies outlined below.

### Cancellation Policy

1. **Cancellation Period:** You may cancel your order within [12] hours of placing it. After this period, cancellations may not be possible as orders move into the production phase.

2. **Cancellation Process:** To cancel an order, please contact our customer support team at [[email protected]] with your order details. We will make every effort to accommodate your request if it falls within the specified cancellation period.

### Refund Policy

1. **Refund Eligibility:** Refunds are eligible for orders that have been canceled within the specified cancellation period or for damaged/faulty products upon receipt.

2. **Damaged or Faulty Products:** If you receive a damaged or faulty product, please contact us immediately with photographic evidence of the damage. We will provide instructions on returning the item, and upon inspection, a refund or replacement will be processed.

3. **Refund Processing Time:** Refunds will be processed within [X] business days after the returned product is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

### Non-Refundable Items

1. **Customized Orders:** Orders with customization requests, such as personalized light paintings, may not be eligible for a refund if the production process has commenced.

2. **Downloadable Digital Products:** Digital products, including downloadable images or videos, are non-refundable once the download process has been initiated.

### Changes to Orders

1. **Modifications:** We understand that circumstances may change. If you wish to modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, but modifications may not be possible once production has started.

### Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at [[email protected]].

Thank you for choosing [LOCKEYE]. We appreciate your understanding and cooperation as we strive to provide you with a seamless and enjoyable experience exploring the world of 3D light painting on our website!